Geert Willems

Geert Willems

dinsdag 3 juni 2014

The suicidal definition of knowledge management

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I'm out for a number of days, but I could not resist handling this topic.

Last week I saw some anti-knowledge-management articles.
I love critism, since it makes people grow - when it is justified.

But when I saw an article: Enterprise 2.0 is not about knowledge management, leave the people alone, and good times will arise - something very wrong appears.
And it's also in combination with recent customer visits.

I tend to ask a customer why they invite me and what there vision on knowledge management is.

And most of the time the answer is: it is about extracting knowledge, putting this in an expert system, and reuse this knowledge.
Than it takes some will-power not to show my natural reaction. That would be:

When people blog, or give presentations on knowledge management, I really advise them to take a good look at the current status of the field of knowledge management, including,
handling complexity, starting from the personal knowledge sharing attitude and capabilities, enabling culture to share and create knowledge, taking into account life-span of knowledge, taking into account the set of solutions without using expert systems... because THAT's what Enterprise 2.0 and KM is all about today.

It seems that in other management areas, KM is still perceived as a strict, process dependent, inflexible solution... which is far from the truth!!